Effective Date: March 2026
Every piece made by Theurgic Arts is handcrafted to order. Because each item is made specifically for you — often to your measurements and specifications — our return policy reflects the nature of custom work.
All robes, floor cloths, regalia, and commission pieces are made to order and are final sale. We do not accept returns or exchanges on custom-made items unless there is a verified manufacturing defect.
This is standard practice for bespoke and made-to-measure work. We take great care at every stage to ensure your piece is exactly right before it ships.
You may cancel your order within 48 hours of placing it for a full refund, provided production has not yet begun. Once work has commenced, cancellations are not accepted.
To cancel, contact us immediately at info@theurgicarts.com with your order details.
If your item arrives with a defect attributable to our workmanship — failed seams, incorrect construction, or damage that occurred during production — we will repair or replace it at no cost to you.
To initiate a defect claim:
We stand behind our work. If something isn't right on our end, we will make it right.
If your order arrives damaged due to shipping:
We will work with you to file a carrier claim and arrange a replacement where possible.
For any non-custom, in-stock items, we accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging. Return shipping is the responsibility of the buyer. Contact us before sending anything back — items returned without prior authorization will not be accepted.
For garments made to your measurements, we rely on the measurements you provide. We are not responsible for fit issues resulting from inaccurate measurements submitted at the time of order. If you are unsure how to measure, reach out before ordering — we are happy to guide you.
Theurgic Arts
Email: info@theurgicarts.com
Website: theurgicarts.com